Carl’s Geek Notes

January 23, 2008

Excellent customer service!

Filed under: Guns, Rants — Carl @ 3:19 pm

I typically shoot at least 250 rounds a week through my Walther P22.  After a while of this level of usage, I was noticing that the slide was having a harder time returning to battery after a shot; there would be a slight gap visible between the opening on the slide and the rear of the bore.  It was easy to handle–eject the magazine slightly, pull the slide (the slide didn’t come forward far enough for the extractor to catch), release, reseat the magazine, resume shooting–but becoming annoying nonetheless.

Last Thursday, I called Walther to order a new recoil spring because I suspected that was the problem.  I got a human on the second or third ring who asked how he could help me.  I replied, “I need to order a new recoil spring for a Walther P22.”  He asked for my name and address, and said, “OK, it’ll be on its way today.”  I received it in yesterday’s mail, with no charge.  How’s that for top-notch service?  Kudos to Walther and Smith & Wesson (who fulfilled the order)!

And it has a pretty nice 7-yard group, too:

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