iTunes 7 and Internet Explorer crash while encoding

I’ve been having an issue lately that iTunes 7 will crash when it’s encoding a CD to MP3.  When it goes, it takes down Internet Explorer with it, and my only option is to reboot my computer.  I’ve finally tracked it down, and like most computer problems, it’s an odd combination of events that causes it.  Apparently the crash itself is caused when Outlook Web Access tried to play the notification sound for an incoming email.  QuickTime apparently is the program responsible for playing the sound within the browser.  To fix the issue, I did the following:

  • Set my Outlook Web Access options to not play the notification sound when a new email arrives.
  • Set my QuickTime preferences (under Control Panel) to enable Safe mode (waveOut only) on the audio tab.

That seems to have done the trick.


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